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DevOps Case Study

Administrative Portal and Dashboard

Our team designed, developed and administered an administrative portal and dashboard that enabled reporting, tracking and monitoring of day-to-day processes.

The Problem

The client needed a browser-based portal for use by their senior executives and systems staff to provide self-service access to real-time monitoring and reporting on the availability and performance metrics of their data services hub, which was expected to be available 24 hours per day, 7 days a week.

Our Solution

Our team designed and developed an administrative portal and dashboard that enabled reporting, tracking and monitoring of day-to-day service operations, as well as the management and resolution of ongoing issues and development and contract activities.

Key metrics tracked included: current and historical system availability, response time summary, transaction volume and response time, periodic monitoring schedules and volume, and incident and outage summaries.

A dashboard was developed that provided a consolidated view of key performance indicators and metrics. Both the administrative portal and the dashboard were designed to be continuously iterated upon as business needs grew and changed.

Challenges

  • Developing a real-time web application that interfaced seamlessly with other enterprise web and mobile application systems.
  •  Providing a scalable, adaptable framework for growth and change within a consistent information architecture. 
  • Integrating and synthesizing data from a variety of sources, at multiple levels of granularity and size. 
  • Ensuring ongoing compliance with a growing array of State and Federal regulations.
  • Adhering to stringent privacy and security requirements.
  • Providing full audit functionality.

Benefits

  • Real-time monitoring and measurement of system performance.
  • Instant overview of data from multiple sources.
  • Customizable dashboard and reporting to meet changing business needs.
  • Enhanced collaboration and communication.

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